Refund Policy

We strive to provide you with the best shopping experience possible. If for any reason you are not satisfied with your purchase, we offer a refund policy subject to the following conditions:

 

Requirements to be eligible for a refund: a) You must request the refund within 30 business days of receiving the product. b) The product must be in its original condition, unused, unwashed, and with the tags intact. c) You must provide the original purchase receipt.

 

Products not eligible for refund: Refund requests will not be accepted for the following products: a) Items on sale or clearance. b) Customized or made-to-order products. c) Personal hygiene products, such as underwear or swimwear (for health and hygiene reasons).

 

Refund request process: a) To request a refund, contact our customer service at hola@elegantsurprise.com. b) Provide your order information and the reason for your refund request. c) Our team will review your request and provide you with additional instructions for the return process.

 

Product return: a) You will need to return the product to the address provided by our customer service team. b) You will be responsible for the shipping costs associated with the return of the product, unless otherwise agreed.

 

Refund processing: a) Once we receive the returned product and verify its condition, we will process the refund. b) The refund will be made using the same payment method used for the original purchase, unless otherwise agreed. c) Please note that the timeframe for the refund to reflect in your account may vary depending on the payment method and financial institution.

 

Exceptions and limitations: a) We reserve the right to reject a refund request if it does not meet the aforementioned requirements. b) We are not liable for returned products that are lost or damaged during shipping.

 

Product exchanges: If you wish to exchange a product for another of equal or greater value, please contact our customer service, and we will be happy to assist you with the exchange process, subject to availability.

 

Please note that this refund policy is in addition to your legal rights. If you have any questions or concerns regarding our refund process, feel free to contact us.